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2025 Healthy Blue North Carolina Medicaid Provider Survey

Thank you for taking the time to complete this survey. Your response will help Blue Cross® and Blue Shield® of North Carolina and EyeMed understand your perception of the support you receive in delivering services to Healthy Blue® members. The results of this survey help us continue to provide excellent service to our EyeMed providers and make improvements where needed.
inFocus
 How satisfied were you with the following?
1.Information available to you on inFocus
2.Information on inFocus is easy to find:
3.Efficiency of the EyeMed authorization process:
Online Claims Submission Tool
 How satisfied were you with the following?
4.Claims submission process:
5.Timeliness of claims reimbursement:
EyeMed call center
6.In the past 12 months, did you contact our call center?
7.Ease of reaching on the telephone:
8.How satisfied are you with the EyeMed call center?